FAQ

 

How can I track my order? 

Click this link and enter the tracking number assigned to you in an email. For any issues at all, send us an email at info@wewillruffyou.com and we will come back to you as soon as possible.

Where can I find product size charts?

For all pet clothing and harnesses the size charts are located in the product pictures. Please check the size charts for each individual product you purchase, as sizes vary between products. For collars and leashes, the size measures are located in the product description. 

How much is shipping? 

We currently ship for FREE to USA, Canada, New Zealand, Australia and the EU. For UK orders there is currently a delivery charge.

Where do you ship to? 

We ship to USA, Canada, Australia, New Zealand and all of Europe - including UK and Ireland. Read more about shipping here.

How long does shipping take? 

The shipping time depends on where you live and what type of product you have ordered. The shipping times for each individual product can be find in the product description. If you have any questions at all, don't hesitate to contact us at info@wewillruffyou.com. 

    How long do I have to return an item? 

    Once the item has been delivered to you, you have 14 days to contact us for a return. Read more on returns and refunds here.

    How do I return an item and claim a refund? 

    If you received the wrong product or the item is faulty we will refund you. If you simply changed your mind you can send the product to us in exchange for a refund. Read more on returns and refunds here. If you have any questions just contact us on info@wewillruffyou.com. We are here to help. 

     Where is WWRY based? 

    Our headquartes are based in the Nordic region - Finland to be exact! We work closely with our carefully chosen warehouses in USA and China, which is where your order is shipped from.